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Changes to technology are not about the technology

“Transformational change” … it’s the buzz-phrase of our generation.


Organisations are falling over themselves trying to do it and it’s even created a whole new industry for people. So with all that focus on it, why do so many organisations fail when trying to do it, even at an early step of trying to implement a technology to assist them with the process.



History has shown us that implementing new technologies brings various opportunities and challenges. While the implementation of a transformational technology, such as Ardoq for instance, can improve operations, teamwork, and innovation, an effective deployment of it needs more than just technical skills. It calls for a deep grasp of organisational dynamics, strategic fit, and change management principles.


Technology change and successful adoption


Typically, organisations focus on technical or requirement specifications when adopting new tools, but with transformational technologies like Ardoq, there's more to gain than just improved technical stuff. It can really change how teams work and come up with new ideas.


Before diving in with an implementation, organisations should map out how they want to use the technology through a conceptualised future state operating model. As this is a mouthful to say let’s simplify it by calling it a Conceptual Definition.


This lays the groundwork and prepares organisations for change and establishing this plan upfront, i.e. as part of the business case, helps everyone get on board faster and see returns sooner.


What is a Conceptual Definition?


A Conceptual Definition is sort of like a roadmap for using Ardoq and similar technologies. It helps define and gets agreement on how things will operate in the future, who's involved, and how it fits with orgaisational goals. It considers the important business aspects that help make sure the technology works smoothly within the organisation right from the start.


So, what aspects form part of this mysterious Conceptual Definition? Willtures has established a “Wheel of Change” containing 13 key elements across 5 domains of an operating model that is used in creating this conceptualised state.

Willtures' wheel of change showing 13 business elements across 5 business domains
Willtures' "Wheel of Change"

Let's break this down a bit:

  1. People: The success of an implementation such as Ardoq hinges on the active participation and engagement of stakeholders across the organisation. By involving these people upfront in the decision-making process, and getting agreement on how they would want to use the technology, fosters a culture of innovation and collaboration. This can ensure that the technology becomes an integral part of the organisational workflow and the usual issues/roadblocks, like training and support of the new technology, are all but removed.

  2. Optimisation: Ardoq implemented well has the potential to streamline business processes, improve decision-making, and drive operational excellence. By defining and agreeing up front what processes are required for the technology to be operational, and how their effectiveness is measured, will improve transition-in timeframes and give tangible adoption.

  3. Customer: Organisations’ most important stakeholders need to be considered in all aspects of change. Not just the customers themselves but what the impact is to the various elements that support organisations meet their expectations.

  4. Governance: By establishing clear policies, procedures, and accountability mechanisms ahead of the implementation, organisations can more successfully address the mitigation of risks, address compliance requirements, and drive accountability throughout the implementation process.

  5. Technology: Technologies like Ardoq do not operate in isolation, but rather form part of a broader technological ecosystem. By integrating Ardoq with existing systems, platforms, and workflows, organisations can maximise its value and minimise disruption to ongoing operations. From data migration to integration with other applications, a Conceptual Definition provides an integration roadmap.

Understanding how technologies like Ardoq will be used in the future through a conceptualised approach well ahead of any implementation, will help get the most out of it.  It gives organisations the best chance to succeed with their technology change and transform how they work and thrive in a digital world.


About Willtures


Willtures are the first certified and dedicated Ardoq implementers in Australia. Reach out to me directly for an obligation free discussion if you would like to find out more regarding the benefits of how Ardoq can simplify your transformational change or any other feature in Ardoq?

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